Terms of Service

Veloce provides custom web application development, API integration, cloud migration and infrastructure setup, and UI/UX system design. The exact deliverables, delivery window, and price for each engagement are those published on our Pricing section or set out in a written scope document agreed by both parties. Work outside the agreed scope requires a separate written change order.

• All packages are quoted and charged in United States Dollars (USD) as a single, one-time payment.
• Payment is due in full at project confirmation unless a written milestone schedule states otherwise.
• Card payments are processed by a PCI-DSS compliant payment processor; Veloce does not store card data.
• Development begins on the next business day after payment settlement is confirmed.

• Each engagement is divided into defined milestones (discovery and scope lock, build, review, deployment).
• Veloce submits each milestone for Client review with a written summary of what was completed.
• Client has three (3) business days per milestone to submit consolidated written feedback.
• Milestones not reviewed within three (3) business days are deemed approved so the schedule can continue.
• Each engagement includes up to three (3) revision cycles within the agreed scope at no additional cost.

Client shall provide timely access to required accounts, credentials, brand assets, content, and a single decision-maker for approvals. Delivery timelines are measured in business days and pause while Veloce is awaiting Client-provided materials, access, or approvals. Client warrants it holds all rights to any content or assets supplied to Veloce.

Upon full payment settlement, Veloce assigns to Client all right, title, and interest in the custom source code, design files, and documentation created specifically for the engagement. Veloce retains ownership of its pre-existing frameworks, internal libraries, tooling, and general know-how, and grants Client a perpetual, worldwide, non-exclusive license to use those components as embedded in the delivered work. Prior to payment settlement, all deliverables remain the exclusive property of Veloce.

Deliverables may rely on third-party platforms such as AWS, Google Cloud, or API vendors. Client is responsible for the subscription costs, terms, and continued availability of those services. Veloce is not liable for outages, pricing changes, deprecations, or policy changes imposed by third-party providers.

Veloce warrants that delivered work will materially conform to the agreed written scope. Defects reported within thirty (30) days of final delivery are corrected at no charge. Enterprise Suite engagements include a 30-day deployment warranty covering deployment and infrastructure faults. This warranty does not cover changes made by Client or third parties, new feature requests, or failures caused by third-party service changes.

To the maximum extent permitted by law, Veloce’s total aggregate liability arising out of or related to an engagement shall not exceed the total fees paid by Client for that engagement. Veloce shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of data, even if advised of the possibility of such damages. Services are otherwise provided on an “as is” basis beyond the express warranty in Section 7.

Each party shall keep confidential all non-public information disclosed by the other, use it solely to perform under these terms, and protect it with no less than reasonable care. This obligation survives termination for three (3) years, and indefinitely for credentials, security configurations, and trade secrets.

Cancellation and refund entitlements are set out in full in our Refund & Cancellation Policy, which is incorporated into these terms by reference.

These terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. The parties agree to attempt good-faith resolution of any dispute for thirty (30) days before initiating proceedings. Any unresolved dispute shall be brought exclusively before the state or federal courts located in Queens County, New York, and both parties consent to that jurisdiction and venue.

Veloce Cloud Solutions, 114-67 Farmers Blvd, Saint Albans, NY 11412, United States. Email contact@velocecloudsolutions.online or call (516) 906-3836.