Refund & Cancellation Policy

You may request a refund within fourteen (14) calendar days of your purchase date. If work has not yet started, you receive a 100% refund of the amount paid. If work has started, we refund the amount paid less the value of services already delivered, calculated on the milestones or service hours completed and documented up to the cancellation date.

One-time engagements (Cloud Audit & Setup Consultation and Enterprise Custom Cloud Architecture) are non-refundable after fourteen (14) days because the digital deliverables, reports, and infrastructure configuration have been fully supplied. If a delivered item does not match the written scope, we will correct it at no charge.

The Managed Cloud Retainer is billed monthly and may be cancelled at any time with no cancellation fee.

• Cancel within the first fourteen (14) days of your initial billing period for a full refund of that period.
• Cancel later and coverage continues to the end of the current paid month; no further payments are taken and partial months are not refunded.
• Credentials, documentation, and monitoring configuration are handed over before access is withdrawn.

The following costs cannot be refunded:

• Third-party charges paid on your behalf (cloud provider usage, domains, licences, SSL certificates).
• Work explicitly approved by you as out of scope and delivered as additional services.
• Emergency incident-response hours already performed at your request.

Email support@velocecloudsolutions.online with the subject line “Refund Request” or “Cancellation Request,” your order reference, and a short description of the reason. We acknowledge every request within one (1) business day and issue a written decision, including any prorated calculation, within three (3) business days.

Approved refunds are returned to the original payment method used at checkout (PayPal balance, Venmo, or the credit or debit card used through PayPal guest checkout) within five (5) to ten (10) business days. Your bank or card issuer may require additional time to post the credit.

Please contact us before filing a payment dispute — most issues are resolved within one business day. We keep written scope documents, delivery records, and correspondence for every engagement and will supply them if a dispute is opened. Nothing in this policy limits rights you may have under applicable consumer protection law.

Veloce Cloud Solutions · Operated by Sole Proprietor: CHIDOZIE IFEZULUMBA · 27 Albany Street, Elmont, NY 11003, United States · support@velocecloudsolutions.online · Business hours: Monday–Friday, 9:00 AM – 6:00 PM ET