Refund & Cancellation Policy

You may cancel any package and receive a 100% refund of the amount paid if you notify us in writing at least twenty-four (24) hours before the scheduled sprint start date. Sprint start dates are confirmed by email at the time of purchase. Approved full refunds are issued to the original payment method within five (5) to ten (10) business days.

After the sprint starts, refunds are calculated on a milestone-based prorated basis. Completed and delivered milestones are non-refundable; the unstarted balance is returned.

• Discovery and scope lock completed: up to 85% of the package price refundable.
• Build milestone in progress: up to 50% of the package price refundable.
• Build milestone delivered for review: up to 25% of the package price refundable.
• Final deliverables handed over and deployed: non-refundable, as digital fulfillment is complete.

Every engagement includes up to three (3) revision cycles within the agreed scope, at no additional charge, so that the delivered work meets the written specification. We ask that you use at least one revision cycle before requesting a refund based on dissatisfaction, since the majority of concerns are resolved within the first revision round.

• Third-party costs already incurred on your behalf (domains, cloud usage, paid API tiers, licensed assets).
• Completed and accepted milestones.
• Work delayed or blocked by missing Client materials, credentials, or approvals.
• Requests for changes outside the agreed written scope.

Email contact@velocecloudsolutions.online with the subject line “Refund Request,” your order reference, and a short description of the reason. We acknowledge every request within one (1) business day and issue a written decision, including the prorated calculation where applicable, within three (3) business days.

We ask that you contact us directly before initiating a chargeback. Nearly all disputes are resolved faster through direct communication, and we will always honor the refund entitlements described above. If a chargeback is filed, we will supply the payment processor with the signed scope, delivery records, and correspondence relevant to the engagement.

All charges and refunds are processed in United States Dollars (USD). Your bank or card issuer may require additional time to post the credit to your statement, and any foreign exchange differences are set by your issuer rather than by Veloce Cloud Solutions.